IMPORTANT INFORMATION

Shopping online can be tricky and Cumbersome. And Plata understands that. Sometimes you may need some time to decide whether you want to hang on to what you’ve bought, or simply return it because it turned out to be different compared to what you had in mind. That’s why we offer you 15 days to decide.

-We do provide return and Exchange on any goods sold within 15 days. No questions asked. 

– Simply, you can conveniently return any item for a refund, within 15 days from the date of delivery by emailing us on customercare.plata@gmail.com with the given information :

– Order number

– Delivery address

– In case of a defective or incorrect product, please send us an image of the defected item

Can everything be returned?

Yes, as long as it doesn’t fall in to any of the following categories:

– This is also applicable to sale items, offer items and free items, unless the product is broken or defected.

-An item once exchanged cannot be exchanged a second time and will not qualify for any returns.

We advise you not accept any order if our seal is broken or the box is unsealed at the time of delivery – these orders will not be accepted if returned.

Exchange

-For any items with manufacturing defects, wrong orders or Quality issues, please contact us via the given Email Address with photographs of the damaged piece to schedule a reverse pickup at no additional cost.

-The said item should have been delivered not more than 15 days back to be eligible for a free exchange. Any requests raised post the exchange period will not count as a manufacturing defect. Any Damage to the product due to wear and tear will not qualify for a free exchange.

-The said item will be exchanged with a fresh new piece within 7 working days, once again at no extra cost.

-They will not be eligible for a refund, instead we we will either exchange it for a fresh new piece or a credit note against the return.

In case of any queries apart from this, feel free to reach out to us via Email, team Plata will be happy to assist you!

HAPPY SHOPPING